"In India’s Call Center Talents Put to A Criminal Use: Swindling Americans New York Times reporter Ellen Barry details the methods and motivations behind the IRS and other federal government employee impersonation scams that have victimized thousands of vulnerable Americans. NYT reporter Barry also speaks with some of the callers, two of whom are Indian teenagers who blew the whistle on the call center operation to American investigators. The article is quite sad, as it includes the stories of some of the victims themselves, one of whom lost her life savings and drained her bank account to avoid threatened prosecution and possible deportation.
One part of the story stood out for me. The key to the success of the scam, according to the Indian teen call center employees, is the “psychological fact” that some Americans deeply fear their government."